Wholesale Home Fragrances & Giftware
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The Home of Impressions and Spiritual Sky Incense and Home Fragrances

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Terms & Conditions 

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Emporium Sales & Marketing Ltd
Terms and Conditions

You are in: Home > Terms and Conditions

  1. Introduction

  2. Ordering

  3. Pricing

  4. Payment

  5. Delivery

  6. Cancellation, Shortages and Returns Policy

  7. Third Party Websites

  8. Availability of Website

  9. Privacy Policy

  10. Legal Liability

  11. Acceptance of Terms and Conditions

1. Introduction

  1. The use of this web site,, and the placing of orders for the supply of goods are subject to the following terms and conditions.

  2. If you do not accept these terms and conditions, then please do not use this web site.

  3. The terms and conditions may be revised at any time, and you should review these conditions from time to time.

2. Ordering

  1. Items are ordered through our on-line checkout process. At the checkout process you can review your order and make any amendments necessary.

  2. If you provide a valid e-mail address, order acknowledgments will be sent to you via e-mail which will detail the items ordered.

  3. An order becomes binding when we despatch your goods to you.

  4. Prior to despatch of your goods, we may notify you that the order cannot be accepted or you may cancel the order.

  5. Orders may be cancelled or refused (a) where goods are out of stock (b) where authorisation of payment cannot be obtained (c) if you do not meet the criteria defined in these terms and conditions.

  6. Orders are accepted from anywhere in the world. However, certain items may be refused for particular countries if the item is deemed unsuitable for that country.

3. Pricing

  1. Prices shown are in GB Pounds Sterling unless otherwise stated.

  2. Prices payable will be that displayed at the time of placing the order, regardless of subsequent changes.

  3. Prices displayed exclude delivery charges unless otherwise stated.

  4. Additional carriage charges may apply to certain regions for certain bulky goods. See our section on carriage charges.

  5. Prices displayed are exclusive of VAT (ie, VAT is added to all prices displayed).

  6. VAT is currently charged at 20%.

  7. VAT will not be charged to European Union companies who supply us a valid VAT number at the time of ordering. If the VAT number is not valid we will charge VAT at 20%.

  8. VAT will not be charged where the goods are shipped by us directly to companies in the Channel Islands, and companies residing outside the European Union, or to a bonafide shipping agent who subsequently exports them outside the European Union.

4. Payment

  1. Payment in full is due prior to the despatch of any order.

  2. Payments can be made by credit or debit card, Paypal, cheque, postal order or cash on collection from our warehouse.

  3. Payments made by credit or debit card are processed through our HSBC merchant account. Payment is not complete until fully authorised by HSBC..

  4. Payments made by Paypal are made through the Paypal Express Checkout. Payment is not fully complete until fully authorised by Paypal.

  5. Payment by cheque or postal order is not complete until fully cleared in our bank.

  6. Payments made for goods not received due to goods not available or orders not accepted will be credited to either your credit card, paypal account or by cheque or postal order.

  7. Other methods of payment include BACS transfer.

5. Delivery

  1. Although every effort is made to ensure that all products available for purchase on this web site are in stock, we cannot guarantee immediate availability.

  2. We endeavour to despatch your order within 24 to 48 hours. If we are unable to despatch your order within 7 days we will contact you with an estimated delivery date and the option to cancel your order.

  3. We will not be held liable for any loss or expense incurred due to our failure to meet an estimated delivery date.

6. Cancellation, Shortages and Returns Policy

  1. Orders may be cancelled prior to despatch of goods by e-mail to or by telephone. A full refund of payment will be made if already processed.

  2. If you are not satisfied with the goods you may return the goods with a full refund of payment, excluding all carriage costs. Goods must be returned in a re-saleable condition with all packaging intact.

  3. Goods may be exchanged with additional carriage charges.

  4. Shortages will be replaced at the discretion of the seller, otherwise the appropriate refund of payment will be made.

  5. We will incur all return carriage charges if  the goods are faulty, received in an unsatisfactory condition, despatched in error, or mis-represented on our web site.

  6. You must notify us of your intention to return the goods by e-mail with 7 days of receipt of goods, and goods must reach us within 14 days of receipt of goods.

  7. Once returns have been received and processed by us, we will notify you by e-mail or telephone of your refund or exchange.

7. Third Party Websites

  1. Links to third party websites are provided for your convenience. We do not fully review all third party websites, and therefore do not endorse or make any representation about them. If you access any third party website from this site, you do so at your own risk.

8. Availability of Website

  1. We endeavour to ensure that this website is available 24 hours a day and 365 days a year.

  2. However, we cannot be held liable if this website becomes unavailable for any period of time for any reason, due to maintenance or reasons beyond our control.

9. Privacy and Security Policy

    This privacy policy sets out how Emporium Sales & Marketing uses and protects any information that you give Emporium Sales & Marketing when you 
this website.

    Emporium Sales & Marketing is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you 
    can be identified 
when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

    Emporium Sales & Marketing may change this policy from time to time by updating this page. You should check this page from time to time to ensure 
    that you

    What we collect

    We may collect the following information:

  •  Name and payment details
  •  Contact information including email address
  •  Demographic information such as postcode, preferences and interests
  •  Other information relevant to customer surveys and/or offers

    What we do with the information we gather

    We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  •  To process your order and obtain payment
  •  Internal record keeping
  •  We may use the information to improve our products and services
  •  We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting 
     using the
    email address which you have provided
  •  From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or 
     mail. We may use the information to customise the website according to your interests


    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable 
electronic and
managerial procedures to safeguard and secure the information we collect online.

    How we use cookies

    A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps 
    analyse web traffi or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web 
    application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order 
    to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

    Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no 
    way gives us access to your computer or any information about you, other than the data you choose to share with us.

    You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to 
    decline cookies if you prefer. This may prevent you from taking full advantage of the website.

    Links to other websites

    Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not 
    have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst 
    visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable 
    to the website in question.

    Controlling your personal information

    You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us

    We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may 
    use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you 
    wish this to happen.

    You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would 
    like a copy of the information held on you please write to us.

    If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly 
    correct any information found to be incorrect.

10. Legal Liability

  1. The contract for the sale of goods between the seller and the buyer are subject to and governed by the law of England and Wales, and any dispute arising in connection with these terms and conditions are subject to the jurisdiction of the English courts.

  2. We do not guarantee that any product for sale on this website is appropriate for sale or use outside the United Kingdom. If you do purchase or use any products from this website from outside the United Kingdom, you are liable to comply with local laws.

11. Acceptance of Terms.

  1. By using and ordering from this website you agree to be bound by these terms and conditions.

  2. This does not affect your statutory rights as a customer

You are in: Home > Terms and Conditions


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Emporium Sales & Marketing Ltd
Dicken Green Mill, Greenfield Lane, Rochdale, Greater Manchester, England OL11 2LD
Tel: +44 01706 526548  Fax: +44 01706 759549  E-Mail:

Registered in England and Wales. Company Number 3414756.  Registered Office: Dicken Green Mill, Greenfield Lane, Rochdale, England OL11 2LD.  VAT Registration Number: GB 707714437