|Emporium Sales & Marketing
Terms and Conditions
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Cancellation, Shortages and Returns Policy
Availability of Website
Acceptance of Terms and Conditions
The use of
this web site, www.emporiumuk.biz, and the placing of
orders for the supply of goods are subject to
the following terms and conditions.
If you do
not accept these terms and conditions, then please do not use this web site.
The terms and conditions may be
revised at any time, and you should review these conditions from time to time.
ordered through our on-line checkout process. At the checkout process you can
review your order and make any amendments necessary.
provide a valid e-mail address, order acknowledgments will be sent to you
via e-mail which will detail the items ordered.
becomes binding when we despatch your goods to you.
despatch of your goods, we may notify you that the order cannot be accepted or
you may cancel the order.
be cancelled or refused (a) where goods are out of stock (b) where authorisation of payment cannot be obtained
(c) if you do not meet the criteria defined in these terms and conditions.
Orders are accepted from anywhere in the
world. However, certain items may be refused for particular countries if the
item is deemed unsuitable for that country.
shown are in GB Pounds Sterling unless otherwise stated.
payable will be that displayed at the time of placing the order, regardless of
displayed exclude delivery charges unless otherwise stated.
carriage charges may apply to certain regions for certain bulky goods. See our
section on carriage charges.
displayed are exclusive of VAT (ie, VAT is added to all prices displayed).
VAT is currently charged at 20%.
VAT will not be charged to European
Union companies who supply us a valid VAT number at the time of ordering. If the
VAT number is not valid we will charge VAT at 20%.
VAT will not be charged where the goods
are shipped by us directly to companies in the Channel Islands, and companies
residing outside the European Union, or to a bonafide shipping agent who
subsequently exports them outside the European Union.
Payment in full is due prior to the despatch of any order.
can be made by credit or debit card, Paypal, cheque, postal order or cash on
collection from our warehouse.
made by credit or debit card are processed through our HSBC merchant account.
Payment is not complete until fully authorised by HSBC..
made by Paypal are made through the Paypal Express Checkout. Payment is not
fully complete until fully authorised by Paypal.
cheque or postal order is not complete until fully cleared in our bank.
made for goods not received due to goods not available or orders not accepted
will be credited to either your credit card, paypal account or by cheque or
Other methods of payment include BACS
every effort is made to ensure that all products available for purchase on this
web site are in stock, we cannot guarantee immediate availability.
endeavour to despatch your order within 24 to 48 hours. If we are unable to
despatch your order within 7 days we will contact you with an estimated
delivery date and the option to cancel your order.
We will not
be held liable for any loss or expense incurred due to our failure to meet an
estimated delivery date.
Cancellation, Shortages and Returns Policy
may be cancelled prior to despatch of goods by e-mail to
email@example.com or by telephone. A full refund of payment will
be made if already processed.
are not satisfied with the goods you may return the
goods with a full refund of payment, excluding all carriage costs. Goods must be
returned in a re-saleable condition with all packaging intact.
be exchanged with additional carriage charges.
will be replaced at the discretion of the seller, otherwise the appropriate
refund of payment will be made.
incur all return carriage charges if the goods are faulty, received in an
unsatisfactory condition, despatched in error, or mis-represented on our web
notify us of your intention to return the goods by e-mail with 7 days of receipt
of goods, and goods must reach us within 14 days of receipt of goods.
returns have been received and processed by us, we will notify you by e-mail or
telephone of your
refund or exchange.
third party websites are provided for your convenience. We do not fully review
all third party websites, and therefore do not endorse or make any
representation about them. If you access any third party website from this site,
you do so at your own risk.
Availability of Website
endeavour to ensure that this website is available 24 hours a day and 365 days a
cannot be held liable if this website becomes unavailable for any period of time
for any reason, due to maintenance or reasons beyond our control.
and Security Policy
Emporium Sales & Marketing uses and protects any information that you give
Emporium Sales & Marketing when you this website.
Emporium Sales & Marketing is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you
can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Sales & Marketing
may change this policy from time to time by updating this page. You should check this page from time to time to ensure
What we collect
We may collect the following information:
- Name and payment details
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- To process your order and obtain payment
- Internal record keeping
- We may use the information to improve our products and services
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting
the email address which you have provided
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or
mail. We may use the information to customise the website according to your interests
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable
physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps
traffi or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web
application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order
to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no
way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to
decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not
have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst
visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable
to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may
use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you
wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would
like a copy of the information held on you please write to us.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly
correct any information found to be incorrect.
contract for the sale of goods between the seller and the buyer are subject to
and governed by the law of England and Wales, and any dispute arising in
connection with these terms and conditions are subject to the jurisdiction of
the English courts.
We do not guarantee that any product for sale on this website is appropriate for sale or
use outside the United Kingdom. If you do purchase or use any products from this
website from outside the United Kingdom, you are liable to comply with local
Acceptance of Terms.
and ordering from this website you agree to be bound by these terms and
not affect your statutory rights as a customer
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